Spotlight on Excellence

As Account Specialist, Niki Horiates provides general support for both her clients and colleagues. She handles the daily management of any benefit issues which allows clients to work on other organizational needs. Client engagement is key to her role and Niki excels at it.

While it is all hands on deck for the entire account management team, she is the first to respond to client inquiries, coordinate internal resources and engage with carrier partners. As administrative back-up for every internal function and discipline Corporate Synergies offers, Niki is an expert at managing things behind the scenes.

This means that she works on quotes for client renewals, reviews their benefits guides, ensures their claims and employee data is accurate in our systems. She coordinates and attends off-site employee meetings and talks with our other departments to make sure everyone has what they need. This way her clients’ benefit programs can run smoothly and effectively.

When issues arise, Niki proactively engages with carriers to problem solve. She is adept at ensuring that her clients get the answers they need and alerts her account manager and other team members if a more complicated concern requires their input.

Beyond her work, Niki enjoys going for walks, cooking dinner and traveling. She is excited about the trips she has planned this year including a vacation in Greece to visit family.