Spotlight on Excellence
Curious about the people behind our boutique experience?
Meet those who make the difference.
Shamaika genuinely enjoys helping people. For her, supporting someone in a way they cannot manage on their own is not just meaningful, it is essential to who she is. That passion shines through in her role as a Benefits Advocate on our internal employee advocacy team, where she helps participants navigate the often‑complex healthcare system with confidence and clarity. From guiding employees through varying carrier rules to offering expert insight when confusion becomes a barrier to care, Shamaika brings understanding and reassurance when it is needed most.
She views her role as an opportunity to make a real difference, and it does. While some employee concerns may be straightforward, more often they are not. Participants turn to BenefitsVIP when they feel lost or have exhausted other avenues of support. Shamaika steps in with knowledge, empathy, and determination; whether that means expediting a stalled claim, assisting with a prescription refill for a life‑saving medication, or helping locate an in‑network provider. She serves as a crucial point of connection between employees, carriers, and HR teams, resolving issues that range from complex claims disputes to everyday benefits questions.
Beyond individual cases, Shamaika’s impact extends throughout the benefits lifecycle. She educates employees during open enrollment and beyond, offering both calm and guidance as they navigate important health decisions. Her steady presence and willingness to listen provide reassurance during moments that can feel overwhelming.
As a two‑time Advocate of the Quarter recipient, recognized two years in a row, Shamaika consistently exemplifies the diligence, professionalism, and compassion our Benefits Advocates demonstrate every day. She ensures that every individual she supports receives the insight, care, and attention they need to access appropriate services and feel confident in their benefits.
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As an employee advocate, Shamaika excels at providing high-touch, personalized support for all the benefit inquiries from our clients’ employees.
- GET TO KNOW Shamaika Watters
What does a perfect day look like for Shamaika?
A perfect day for me starts with a Dunkin’ Donuts caramel iced coffee. From there, I’d grab my speaker and head straight to the beach. I love swimming so much that I’m convinced I may have been a fish in another life. I’d spend the day soaking up the sun, relaxing in the sand, and swimming in the waves. I always end it with a must‑have Banana‑Nutella crepe on the boardwalk.
Favorite season: I love autumn. My birthday is in October so of course I love it.
Favorite dessert: I’m not really a dessert person but I can’t turn down a Banana-Nutella crepe. It’s not too sweet and there’s balance between the pancake, Nutella and fruit. It’s delicious!
Favorite holiday: Halloween. I love classic horror movies.
What has been your most fun experience? The most fun I‘ve had in the last two years was a five‑day adventure through Puerto Rico. From kayaking through the glowing bioluminescent bay to hiking El Yunque Rainforest, sliding down natural rock formations, and ziplining through Río Grande, every moment was unforgettable.
What are you looking forward to in 2026? I’m most looking forward to continuing my growth with Corporate Synergies. I’ve only been here two years but I truly feel like I can make an impact. I’m excited to keep learning, expanding my skills, and contributing in ways that support both our clients and my team.
