Spotlight on Excellence

As Associate Director of Client Solutions, Annette Thomson coordinates the implementation and ongoing performance of all client HRIS and benefits administration programs. She and the Client Solutions team manage the benefits backend data so that clients can focus on what their workforce needs.

Managing all of this data is a complicated and interconnected process that involves information moving smoothly across multiple networks and databases. Annette and the Client Solutions team are experts at handling the myriad updates required, especially during open enrollment season. She works diligently behind the scenes to ensure that these programs are accurate, so employees see no disruption in their enrollment experience.

She works with clients from setup through implementation to overall system maintenance when each renewal restarts the process of configuring benefits data. She troubleshoots errors with regular testing and provides oversight for issue resolution when the Client Solutions team needs escalated support for client concerns. Part of Client Solutions’ brief is to provide consistent communication with employees on eligibility, life events, dependent verification, and other elements of enrollment that HRIS programs aggregate for employers.

Annette ensures that all of our clients’ benefits administration platforms are structured accurately, and all data is integrated appropriately. Her prowess in the area comes from her more than 20 years of human resources experience with 19 years in health and welfare benefits administration.

When she’s not busy with her benefits administration work, Annette thinks the best plan is having no plans at all. Her dessert of choice is anything chocolate and she credits reading books on different Asian American cultures with providing more insight into the history of the United States.