Spotlight on Excellence

As a Benefits Advocate for Corporates Synergies’ internal employee advocacy department, BenefitsVIP®, Dionisio Pichardo supports clients and employees when they need it most: interacting with the healthcare system and its myriad confusing hurdles to access appropriate care.

He is often the first point of contact for employees when they are overwhelmed and need reassurance. Dionisio offers that reassurance and empathy while guiding them through clear next steps for their specific situation. He serves as a liaison between employees, providers, and HR teams to resolve issues ranging from claims disputes to coverage errors and locating in-network providers. His assistance is vital to employees during open enrollment as they make benefit choices for the new plan year.

Dionisio describes his role as helping employees to understand their options. Whether it be medical, dental, vision or any other benefit, he coaches them through the pros and cons so they can make informed decisions that support overall health and well-being.

Every interaction is handled with professionalism and accuracy with appropriate documentation, timely follow-ups, and updated benefits policies and procedures to ensure employees know what they need to get the high quality care they deserve.