We Hate Waiting in Line Too
Our personal service takes the hassle out of asking for help
Anyone who’s gotten stuck in call center purgatory has encountered an impersonal voice reciting lines from a script. That’s not service. Our BenefitsVIP® advocates do it right. They personally answer employees’ questions, help them understand their plans, coach them on cost-saving behaviors and resolve their claims issues. And our NurseVIP℠ RNs intervene to help sick and injured participants access healthcare. Our philosophy: treat everyone like human beings, not transactions. That’s employee advocacy.
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Here Are Some Numbers We Like
From the BenefitVIP’s advocacy and support center.
Employees shouldn’t have to go it alone with carriers and providers. BenefitsVIP advocates:Know More
88% of medical treatment is impacted by a second opinion*.
NurseVIP℠ RNs seek second opinions as appropriate.
*Mayo Clinic, “Mayo Clinic Researchers Demonstrate the Value of Second Opinions”
Insights Into How Your Benefits Plan is Functioning
Through personal and ongoing contact with clients and employees, BenefitsVIP advocates identify and report valuable data on service trends, benchmarking, HR/employee usage, productivity savings calculations, and average resolution time. Reporting includes:
BenefitsVIP advocates are on the lookout for call and contact trends that point to big issues, like an insurer coding error that impacted 4.4 million carrier customers.
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Complex Problem Resolved
When a carrier rejects covering the cost of a prescription medication for a youngster with a complex medical condition, a NurseVIP RN intervenes and quickly resolves the problem.
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Our BenefitsVIP rep worked on a number of highly sensitive cases for us this year…. I often hear ‘BenefitsVIP is great.’Financial Services Firm
Our BenefitsVIP representative is prompt and courteous, answers my questions and keeps me apprised of the process. It’s clear she understands my plan’s billing and reimbursement policies.Legal Services/Law Firm
Each of [three] reprocessed claims resulted in a substantial reimbursement, and I couldn’t be happier with the outcomes.Healthcare Provider