Hi, I am Andrew Brickman, Director of Benefits Administration at Corporate Synergies. Welcome to this episode of BeneMINUTE. Today, I will highlight 2 ways to help determine your organization’s readiness to use decision support.
There are several key things employers should do to give employees everything they need to maximize the decision support technology.
1. Do your employees understand benefit programs?
While decision support tools are useful in helping employees narrow down choice, they aren’t fool-proof. They still require that participants have a basic understanding of key benefit terminology and how varying benefit plans work.
Remember, 86% of people can’t properly define terms like co-pay, co-insurance and out of pocket maximum. Having a broader education and awareness campaign is critical to address this gap and to understand the basics of how the selected benefit plans function. The last thing you want is having an employee enroll in a plan they don’t understand and doesn’t meet their needs. Right or wrong, this scenario could reflect negatively on an employee’s overall impression of the benefit offering.
2. Your employee’s interaction with technology is also a critical factor.
Employees do need to have some familiarity with technology and also need to have access to technology either at home or the workplace. Enrollment kiosks are also a great option for employees that don’t have regular access to computers. Some enrollment technologies and decision support tools are also available on mobile devices and tablets.
When combined with a good working knowledge of benefits and a degree of comfort with technology, decision support tools can promote greater awareness of your benefit plans with your employees and ensure smarter plan elections.