On July 24th, 2009, CIGNA will become the first national health service company to go 24/7 – responding to U.S. customer service telephone inquiries 24 hours a day, seven days a week for all its medical, dental and pharmacy health benefits plans.
HOW DOES THIS AFFECT YOU AS AN EMPLOYER?
All of CIGNA's call centers that will support this 24/7 customer service program are located in the U.S. In addition, select CIGNA service representatives will proactively monitor Twitter and Web Logs in order to find people covered by the company’s health plans who are in need of assistance. In those cases, CIGNA service representatives will reach out to these individuals with an offer of help, with the goal of reviewing and addressing issues raised by those covered by CIGNA health plans.
CIGNA Call Centers are just one of the touch points available at no additional cost to individual customers. Other key touch points include:
- CIGNA HealthCare 24-Hour Health Information LineSM - CIGNA nurses are on call 24/7;
- www.myCIGNA.com - A personalized web site that provides personalized health, dental and pharmacy plan information and decision support capabilities;
- CIGNA Health Advisor® - Personal health coaches available to eligible individuals;
- CIGNA Employee Assistance Program - Counselors are on call 24/7 for eligible individuals;
- CIGNA Tel-Drug Home Delivery Pharmacy - Medications may be ordered via telephone and Internet;
- CIGNA's Ask a Pharmacist - Individuals may also submit questions online or by telephone.
WHAT SHOULD I DO NEXT?
Please communicate this important information to your enrolled employees. If you have any additional questions regarding the information within this eCommunication, please contact Corporate Synergies at 1.866.CSG.1719 or click here to contact us today.
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